Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Shipping time varies by location. These are our estimates:
United States, Canada - 5-15 Business days
Europe, Australia - 5-15 Business days
New Zealand, Mexico - 5-20 Business days
Central America, South America - 10-25 Business days
*This does not include our 2-5 day payment processing time.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days (not including the custom build time), please contact us.
For some shipping companies, it takes 5-8 business days for the tracking information to update on the system. If your order was placed more than 8 business days and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Email: [email protected]