Model Number: AD80
Brand Name: ALP Advanced live performance
Shipping is free for all of our products! We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
HOW DO YOU SHIP PACKAGES?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
DO YOU SHIP WORLDWIDE?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates:
United States: 5-15 Business days
Canada, Europe: 5-15 Business days
Australia, New Zealand: 5-20 Business days
Mexico, Central America, South America: 10-25 Business days
*This doesn’t include our 2-5 day processing time.
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
If for any reason you would like to exchange your product, perhaps for a different color or model. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.