Black Dean Razorback 255 Dimeslime Electric Guitar

Shipping Is Free For All Of Our Products! We Are Proud To Offer International Shipping Services That Currently Operate In Over 200 Countries And Islands World Wide. Nothing Means More To Us Than Bringing Our Customers Great Value And Service. We Will Continue To Grow To Meet The Needs Of All Our Customers, Delivering A Service Beyond All Expectation Anywhere In The World. How do you ship packages? Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages from our vendors (Mossy Oak, Eddie Finn, Stone Case Company, Indiana Guitars, SHS Audio, ModTone Effects) will be shipped from American warehouses via FedEx. Do you ship worldwide? Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you. How long does shipping take? Shipping time varies by location. These are our estimates from our China warehouses: United States, Canada - 5-15 Business days Europe, Australia - 5-15 Business days New Zealand, Mexico - 5-20 Business days Central America, South America - 10-25 Business days *THIS DOES NOT INCLUDE OUR 2-5 DAY PAYMENT PROCESSING TIME. Shipping time varies by location. These are our estimates from our American warehouses: United States, Canada - 3-4 Business days Europe, Australia - 7-10 Business days New Zealand, Mexico - 7-10 Business days Central America, South America - 10-20 Business days Do you provide tracking information? Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days (not including the custom build time), please contact us. My tracking says “No information available at the moment”. Why? For some shipping companies, it takes 5-8 business days for the tracking information to update on the system. If your order was placed more than 8 business days and there is still no information on your tracking number, please contact us. Will my items be sent in one package? For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do what we can to help you.

ORDER CANCELLATION All Orders Can Be Cancelled Until They Are Shipped. If Your Order Has Been Paid And You Need To Make A Change Or Cancel An Order, You Must Contact Us Within 12 Hours. Once The Packaging And Shipping Process Has Started, It Can No Longer Be Cancelled. REFUNDS Your Satisfaction Is Our #1 Priority. Therefore, If You’d Like A Refund You Can Request One No Matter The Reason. If You Did Not Receive The Product Within The Guaranteed Time (45 Days Not Including 2-5 Day Processing And Any Custom Build Times) You Can Request A Refund Or A Reshipment. If You Received The Wrong Item You Can Request A Refund Or A Reshipment. If You Do Not Want The Product You’ve Receive You May Request A Refund But You Must Return The Item At Your Expense And The Item Must Be Unused. EXCHANGES If For Any Reason You Would Like To Exchange Your Product, Perhaps For A Different Color Or Model. You Must Contact Us First And We Will Guide You Through The Steps. Please Do Not Send Your Purchase Back To Us Unless We Authorize You To Do So.